Vidéotron (Mobility / Internet/TV)

Quick steps

1. Decide your cancellation effective date.
2. Contact Vidéotron customer service to cancel (they state online cancellation isn’t available).
3. Return any rented equipment and keep your return receipt/tracking.

Details

Vidéotron’s help page states that you can’t cancel online and that you need to contact customer service to cancel a service.

They also note cancellation fees may apply and equipment return charges can apply if equipment is not returned.

Ask for a cancellation confirmation (reference number or email) and keep it until your final bill is settled.

Gotchas

• Online cancellation may not be available—plan for a call or other customer service contact.
• Cancellation fees and equipment return charges may apply.
• Keep a cancellation confirmation and verify the final bill.

Official links

• Vidéotron Help: Cancelling a service
• Vidéotron Contact