oxio (Internet)

Quick steps

1. Decide your cancellation effective date.
2. Contact Fido to cancel (they note you need to call to cancel services).
3. If you have rental equipment (e.g., modem), confirm the return process and keep proof.

Details

Fido’s support guidance is to contact them before cancelling, and they note you need to call to cancel services.

Check your final bill for any remaining charges (for example, unbilled usage or device financing/subsidy balances).

If you have home internet equipment, ask about return instructions and timelines, and keep your return receipt/tracking.

Gotchas

• Early cancellation fees or device financing balances may apply depending on your plan.
• Returning equipment does not automatically cancel your service—confirm the cancellation with an agent.
• Keep the cancellation confirmation details and check the final bill for proration/refunds.

Official links

• Fido Support: Contact Fido before cancelling your services
• Fido Support: Cancel your Fido services
• Fido Contact
• Fido Terms and Conditions (Support)