TELUS (Home services / Mobility)

Quick steps

1. Identify what you’re canceling (Home services vs Mobility).
2. Use TELUS’s cancellation guidance (My TELUS or contact support) to request cancellation.
3. Return equipment/devices as required and confirm the end date.

Details

TELUS provides separate guidance for canceling home services and mobility services; My TELUS is positioned as the best place to manage your account.

Before canceling: note contract/device balance and your preferred cancellation date.

After canceling: follow return instructions for any equipment/devices to avoid extra charges.

Gotchas

• Device balances and contracts can change the final bill.
• Home services and mobility may have different cancellation flows.

Official links

• TELUS Support: Cancel your TELUS Home Services
• TELUS Support: Cancelling TELUS Mobility services